Stay One Step Ahead of Your Printer Problems with HP Partner Managed Print Services

Managing your printers and copiers may not be something you think about until there’s a problem. Why not let HP Partner Managed Print Services (MPS) worry about printermanagement why you focus on everything else you do?

That’s exactly what Bank of American Fork (BAF) did- they use HP Partner MPS to manage their printing environment so they can focus on providing exceptional customer services. According to Rick Colburn, vice president and controller, “The high performance and reliable uptime we get from HP ensures that when customers walk in the door, we can take care of their needs on the spot with no downtime, no hassles.”

What does HP Partner MPS provide? Management, optimization and improvement of your imaging and printing environment. HP Partners work with you to analyze yourprinters, HP or not, identify and solve your printing problems, and repair or replace printers based on your business needs. HP Partner MPS provide preventative maintenance and addresses issues before they become a problem. 

BAF standardized on HP printers for their reliability, robust features and document workflow features including scan-to-fax and scan-to-email. These capabilities help the bank increase office efficiencies and cut down on paper usage. “If it’s going to touch our network, we want the device to be HP, for dependability and simple plug-and-play functionality,” Colburn says.

See HP MPS stocked supply vans and learn about our personalized technician support in the HP MPS video. HP MPS provides personalized technicians within as little as two hours. And, 89% of the time, problems are fixed in a single visit. Our stocked vans allow technicians to actively manage and replace cartridges in your printers. This personal level of service helps eliminates the headache of overflowing supply closets and time spent replacing supplies.

BAF had experiences with another managed print service provider where they had to change supplies cartridges themselves, distracting them from productive work. They also waited one time for six weeks for a printer to be repaired. “You can’t beat the ease and convenience of HP Partner MPS,” Colburn says, “The technicians come in to change the supplies and at the same time clean the machines, providing preventive maintenance that increases uptime.”